Leadership and Management Training

SECTION 1: Benefits and Gains of effective communication

1. Discussion into the final goals and benefit and quantify the benefit into cents and dollar
2. Tangible and intangible gain in organization

• Individuals become effective at their ability to communicate in all aspects and this will reflect positively for your business
• Increased recommendation of your organization in the market
• Improved individual performance
• More rapport building, better teamwork
• More professionalism in communication, helping maintain the brand values of your organization
• Greater credibility and respect for the individual and the organization
• The decrease in disappointed customers and disagreements over ambiguous communication
• Market credibility increases because of stakeholder value for employees’ communication skills
• A sense of esteem for the organization

3. Personal benefits to discuss

• A clear understanding of the role and importance of effective communication
• Increased self-awareness of our ability to communicate
• Ability to identify one’s area of opportunity and correct common mistakes in communication
• Overall improvement in individual performance
• The ability to role-model this skill in the organisation for subordinates to learn

SECTION 2 : Introduction to Effective Communication

1. How important is communication
2. The Characteristics of an Effective Communicator
3. Importance of Communication in the 21st Century
4. Basics of Communication
5. Elements of Effective Communication

SECTION 3: Core Components of Effective Communication

1. Components of Communication
2. Email communication
3. Whatapss and wechat communication
4. Different language communication, Google and Youdao translation tools
5. Verbal Communication
6. Importance of the Tone
7. Non – Verbal Communication

SECTION 4 : Effective Verbal Communication

1. Positive Communication
2. What You Say can be recorded
3. Effect and Impact of Power Words
4. Words for gain entry and success
5. Words to Avoid

SECTION 5 : Effective written Communication

1. Email
2. Social media
3. Article
4. SEO
5. Website and internet

SECTION 6 : Role of Listening in Communication

1. Quiet and Listening
2. The Impact of Listening and Memorize and Reproduce
3. The many Levels of Listening
4. Listening with Empathy

SECTION 7 : Questioning, Asking, Probing and Acknowledgment

1. The Questioning Skills
2. Use of Effective Questioning and Probing In Conversation
3. What is Acknowledgement?
4. Benefits of a Sincere Acknowledgements
5. Use tools in in conversation, example Why-Why analysis and 5W 1H
6. Cross-cultural Communication
7. Body language
8. Assertive

SECTION 8 : Tools to Enrich communication

1. Selective method to choose

• Deep dive into new QC methodology
• Brainstorming
• Cause and Effect Diagrams/Ichikawa
• Mind Mapping
• Flow Charts
• 5W 2H
• Checksheets
• PDCA
• Focus PDCA
• Histograms
• Pareto Charts
• Why-Why Analysis
• 5-Why analysis
• Tree Diagram
• Control Charts
• Is/Is Not
• Scatter Diagrams
• Poka Yoke
• Affinity Diagram
• Tree diagram
• Risk and Hazard
• Risk matrix

SECTION 9 : Presentation of certificates by SYLee

SECTION 1: Society and Corporate mingle with Culture

1. The linkage to branding
2. The importance of having a strong organizational culture
3. The reputation and public recognition of corporate
4. The values-based corporate
5. Performance and culture

SECTION 2 : What Is Organizational Culture

1. Employee understanding
2. Human nature
3. The organization’s relationship to its environment
4. Appropriate emotions
5. Strategies and effectiveness
6. Defining Your Corporate Culture

SECTION 3: Components That Shape an Organization’s Culture

1. The 3 steps to cultivate a culture

• Top management serious about culture implication
• Align work place culture with business performance
• Everyone be the steward of culture

1. Value
2. Degree of hierarchy
3. Degree of urgency
4. People orientation or task orientation
5. Functional orientation
6. Corporate and department subcultures

SECTION 4 : Creating and Managing Organizational Culture

1. Addressing the Sources of Workplace Cultural Conflicts.
2. How culture develops
3. Sustaining a culture
4. Diverting a culture
5. Stop a bad culture

SECTION 5 : Practices to Develop Culture

1. Meeting practices
2. Operational practices
3. Hiring practices
4. Orientation program
5. Reward and recognition
6. Performance appraisal method

SECTION 6 : Communication and Metric

1. Trust and confident
2. Develop a cultural assessment instrument
3. Administer the assessment
4. Result and analysis of assessment
5. Employee feedback and discussion
6. Townhall meeting and culture finetue

SECTION 7 : Culture and management

1. Management setting
2. Vision and mission
3. Corporate Social Responsibility

SECTION 8 : Presentation of certificates by SYLee

Module 1: Leadership Key Fundamentals

• The leadership model that works
• The impact and consequences of leadership
• Your value as a leader

Module 2: Leadership Success Factors 

• Task, team and personal requirements
• 80-20 rules and Matthew Effect
• The power of leveraging

Module 3: Business Model

SECTION 1: BUSINESS MODEL

• Canvas
• Relationship diagram

SECTION 2: Characteristics

• The 3 different lens
• Value = Innovation x Entrepreneur
• Forced Ranking Method @ SY

SECTION 3: Customer Vs Quality

• Voice of Customer and Voice of Quality
• Risk analysis

SECTION 4: Linked Meeting Team

• Cross resources
• OFR (Output, Feedback, Resources) work sheet

Module 3: The Leadership Shift – New Age Leadership Styles 

• The 21st Century Leadership Shift
• Styles of an effective leader vs ineffective leader
• Assessing your leadership traits

Module 4: (Personal Leadership Competence)

Leadership Rule #1– To be a Great Leader, Become a Great Person First

• Your attitude, emotions, behavior

Module 5: Interpersonal Leadership Competence

Leadership Rule Number #2 – The Deeper Your Relationship, the Stronger your Leadership

• Building trust, openness and commitment

Module 6: (Performance Management Competence) 

Leadership Rule Number #3: Disciplines of planning, disciplines of execution

• Thinking strategically
• Planning performance
• Managing Performance
• Giving and receiving feedback
• Reviewing and following up
• Going against the “whirlwind”

Module 7: Creating and Sustaining A Team Culture

• Strategies, Principles, Ethics, Gratitude and Appreciation

Module 8: Technical Leadership Skills

SECTION 1: The core concept of SWOT

• How to conduct departmental SWOT
• Using SWOT Analysis in Project Management
• Activities by departments
• Formulation of departmental SWOT analysis
  • Gain a realistic picture of your company’s position, market, and potential
  • Understand how customer and business changes affect your company’s ability to succeed
  • Analyze where your business stands in relation to your key competitors

SECTION 2: SMART goal methodology

• Specific ;
• Measurable ;
• Attainable ;
• Realistic ;
• Time-bound
• Workshop by departments
• Formulation of departmental SMART Goal
  • Create an actionable business strategy, get stakeholder buy-in, and develop a complete strategy implementation map
  • Improve your business skills by using the right financial and actual targets

SECTION 3: PEST and PESTLE strategy

• Political Factors to Consider
• Economic Factors to Consider
• Socio-Cultural Factors to Consider
• Technological Factors to Consider
• Work activities

SECTION 4: COST control and productivity improvement

• Kaizen concept – lecture only
  • Theory
  • Idea and methodology
• Poka Yoke concept –
  • lecture and example
  • Core theory
• Lean concept – brief introduction
  • Theory and idea of Lean
  • Implementation method
• Six Sigma DMAIC method – brief introduction
  • Design
  • Measure
  • Analyze
  • Improve
  • Control

SECTION 5: Creative Problem Solving

• Brief new 7 QC tools – lecture
• Prioritization – lecture
• Problem Solving and Decision Making – scientific approach
  • Core concept
  • Methodology and terminology for research

Module 9: Revolutionize the New Leadership Skills

• Section 1 Effective leadership: Leading for high performance

Connect the relationship between effective leadership and performance in organizations.

• Section 2 The role of the leader: Empowerment and engaging

Embark on the empowerment, engagement and leveraging as core activities of leaders.

• Section 3 The job of the leader: Choosing and connecting

Learn about decision-making and connection as two core activities of leaders.

• Section 4 Leading with tactics and influence

Explore the significance of tactics and influence within leadership.

• Section 5 Leading teams for effective performance

Explore the functions, selections and dynamics of high-performance leadership.

• Section 6 Strategies and models for leading change

Embrace change, driving change and out of the box.

• Section 7 Mastering complexity and plurality

Explore strategies to manage the complexity inherent in leadership.

• Section 8 Reflect on your purpose as a leader

Establish alignment between your personal purpose and the purpose of your organization.

Module 10: 21^st Century Leadership Model Shift

• Section 1 : Create and leverage networks to lead:
  • Leverage on professional network to achieve your objectives
  • Leverage on ad hoc team and task work fast
  • Leverage on close circle
  • Leverage on outside organization

• Section 2 : Create and maintain a high-talent, high-energy and high-alert A-team
  • Develop Elite Group
  • Highly alert, highly mobile, highly connected

• Section 3 : Empower second line leadership
  • Enhance your ability to obtain results using stepping stones
  • Pin another and few key leaders

Module 11: Presentation of Certificates